| Q: |
What is a pending payment
instruction? |
| A: |
It means that the payment of an
instruction can be pre-set with forward value up to 45 days in
advance, excluding Sundays and public holidays.
In addition,
pending payment instruction for Express Transfer, e-Transfer,
Autopay and Bill Payments(Pay with Credit Card) do not include
Saturdays, Sundays and public holidays. For Bill Payments(Pay with
Credit Card), the payment of an instruction can be pre-set with
forward value up to 13 days in advance. |
|
|
| Q: |
Does the account need to have
sufficient funds when a pending instruction is prepared? |
| A: |
No. Not until the specified forward
value date. |
| |
|
| Q: |
What will happen to a pending
instruction in case of insufficient funds? |
| A: |
The instruction will be rejected. An
advice with rejected reason will be sent to customers. |
| |
|
| Q: |
Can a pending instruction be
amended / deleted? |
| A: |
Yes, provided that the instructions are
amended / deleted one working / clearing day, at least, before the
forward value date. |
| |
|
| Q: |
Who can amend / delete a pending
instruction pending authorisation? |
| A: |
Any user who has access to the debit
account in the instruction. |
| |
|
| Q: |
Who can amend / delete an
authorised pending instruction? |
| A: |
By the original authoriser or the
Primary User(s), if the instruction was originally authorised by one
user. Otherwise, if the instruction was originally authorised by two
users, by any one of the original authorisers or any one of the
Primary Users. |
| |
|
| Q: |
Is authorisation required for
deletion of authorised pending instructions? |
| A: |
No. |
| |
|
| Q: |
How can a pending instruction be
treated as executed or not? |
| A: |
A e-mail debit advice will be sent to
customers for successful instructions (except HKD Transfer between
Hang Seng Accounts and Bill Payments) whereas, for all failed
instructions, an e-mail message will also be sent to the original
authoriser with a rejected reason. |
