| Q: |
Can one Primary User add another
Primary User profile online? |
| A: |
No. The addition has to be done through
a request with a company's resolution. Please click here to obtain the "Business e-Banking Services
Amendment/Termination Form". |
| |
|
| Q: |
What is the maximum number of
Primary User profiles that can be created? |
| A: |
Two. |
| |
|
| Q: |
What is the maximum number of
Secondary User profiles that can be created? |
| A: |
Unlimited. |
| |
|
| Q: |
Can a Primary User's profile be
deleted by another Primary User / Management Control Administrator
online? |
| A: |
Yes, but deletion by Management Control
Administrator has to be authorised by Primary User(s). |
| |
|
| Q: |
How can Secondary User register for Business e-Banking? |
| A: |
After Secondary User is successfully added by Primary User, he/she will receive a Hang Seng Business e-Banking Registration e-mail containing "Principal Account Number" and "Your Short Name". Please download the Hang Seng Business Mobile App and follow the instructions to register with the aforementioned information.
If Secondary User requests to use Security Device, he/she needs to register with Registration Letter, SMS Authentication Code and Security Device. The Business e-Banking PIN will be sent to the Secondary User by mail while the authentication code will be sent to Secondary User's registered mobile phone number via SMS.
|
| |
|
| Q: |
Does it require authorisation for
deletion of User Profiles? |
| A: |
Yes. |
| |
|
| Q: |
How can a user know what Business
e-Banking services / accounts are available to him / her? |
| A: |
All accessible services / accounts can
be enquired online by Primary User(s) and, where applicable, the
Management Control Administrator. |
| |
|
| Q: |
What types of services, including
default services, can be made available to the users? |
| A: |
Available services may vary from one
user to another and are indicated as follows:
| Services |
Availability |
 |
Account / Loan Overview |
|
Activity Log - view own
activities |
|
Facility Details by Account |
|
Rates Enquiry |
|
e-Xpress SME Loan |
|
Credit Card Services |
|
Insurance Services |
|
Important Mails from Hang Seng
Bank |
|
Application for other services |
|
e-Statement/e-Advice |
|
e-Alert |
|
Default to all users |
|
Management Control - maintenance and
approval |
|
Activity Log - view other users'
activities |
|
Account Alias
Settings |
|
Default to Primary Users |
|
Management Control - maintenance
only |
|
Fund Transfer between Own Hang Seng
Accounts |
|
Fund Transfer to Other Accounts |
|
Time Deposits - set up |
|
Time Deposits - set up and amend
maturity instruction (Applicable to Primary User
only) |
|
Bill Payments |
|
Direct Debit Authorisation (Applicable
to Primary User only) |
|
Autopay (Non-confidential only) |
|
Autopay (Confidential) |
|
Activity Log - view other users'
activities |
|
Facility Details by Group /
Company |
|
Securities Accounts Enquiry |
|
MPF Services |
|
Depending on whether the
service(s) has been chosen for you by the company (for
Primary Users) / by Primary Users (for Secondary
Users) |
|
| |
|
| Q: |
What should be done if a
Secondary User is promoted as a Primary User? |
| A: |
The profile of a Primary User must be
set up by the Bank through an amendment request with a company's
resolution. Please click here to obtain the "Business e-Banking Services
Amendment/Termination Form". The profile of the Secondary User being
promoted should be deleted online by the existing Primary
User. |
| |
|
| Q: |
What should be done if a user of
Business e-Banking leaves the company? |
| A: |
To protect the best interests of the
company, users leaving the company should be stopped immediately
from using the Business e-Banking services.
|
For Secondary Users, including Management
Control Administrator, the Primary User(s) may delete their
profiles by using 'User Profile' under Management
Control. |
|
For Primary User(s), the company should call
our Customer Service Representatives on (852) 2198 8000
immediately for suspension and replacement of their profiles. |
|
| |
|
| Q: |
What is the relationship between
User Daily Limit and Portfolio Daily Limit? |
| A: |
User Daily Limit is the limit up to
which a user can debit daily from each of his / her accessible
accounts. User Daily Limits for Primary User(s) are defined by his /
her company while those of Secondary User(s) are designated by
Primary User(s).
Portfolio Daily Limit allows the company to
specify the daily aggregate amount all users can perform for the
following types of transactions:
|
Fund Transfer between own Hang Seng accounts
(this limit also includes the setup of time deposits) |
|
Fund Transfer to other accounts plus
Autopay |
|
Bill Payments |
|
| |
|
| Q: |
What are the differences between
a Primary User and Secondary User? |
| A: |
Primary User(s) can
|
access services / accounts designated by the
company's resolution; |
|
perform Management Control maintenance and
authorisation functions. |
Secondary
User(s) can
|
access services / accounts designated by
Primary User(s); |
|
if so designated, perform Management Control
maintenance functions and such a person can be called a
Management Control Administrator. |
|
| |
|
| Q: |
Who can change the service /
account profile of a Primary User? |
| A: |
New services / accounts can only be
added to the profile of a Primary User by means of an amendment
request with a company's resolution. Please click here to obtain the "Business e-Banking Services
Amendment/Termination Form".
However, Primary User can online
de-select some (with at least one remaining) existing accounts /
services (other than default services) for other Primary User(under
Dual Management Control only) or for his / her own profile. Such
maintenance by Primary User will have to go through either sole or
dual Management Control authorisation, as the case may be. |
| |
|
| Q: |
How can User Daily Limits be
reduced / increased? |
| A: |
Primary User(s) can lower his / her own
User Daily Limits online. Increase of User Daily Limits for Primary
User(s) must be done through an amendment request with a company's
resolution. Please click here to obtain the "Business e-Banking Services
Amendment/Termination Form".
For Secondary User(s), both
increase and reduction of User Daily Limits can be done online by
Primary User(s). Increase of daily limit of Secondary User(s),
however, must not exceed or can only be equal to that of one Primary
User or the other (should there be 2 Primary Users) whoever the
daily debit limit per account is the lowest. |
| |
|
| Q: |
Why the User Daily Limit of a
Secondary user is suddenly reduced? |
| A: |
If Primary User(s) lowers his / her own
daily limit online, all Secondary Users' daily limits will be
automatically reduced since the daily limit of Secondary User(s)
must not exceed or can only be equal to that of one Primary User or
the other (should there be 2 Primary Users) whoever the daily debit
limit per account is the lowest. |
| |
|
| Q: |
How much will be the User Daily
Limit for new accounts automatically linked to Business e-Banking,
if such option has been chosen? |
| A: |
Zero limit which means that only
enquiry to the new accounts is allowed. |
| |
|
| Q: |
Why does a Secondary User fail to
access some accounts that he / she previously could? |
| A: |
This can be due to one of the following
reasons:
|
The accounts have been removed by Primary
User(s). |
|
The accounts have been removed from the
profile of Primary User(s) by his / her company and the access
right of Secondary User(s) are adjusted automatically. |
|
| |
|
| Q: |
How can services / accounts be
made available to users? |
| A: |
The Primary User(s) can give a user
access to Services / Accounts online when needed. For adding
services / accounts for Primary User(s), an amendment request with a
company's resolution is required. Please click here to obtain the "Business e-Banking Services
Amendment/Termination Form". |
| |
|
