| Q: |
What are key features for new version AutoPayment? |
| A: |
The new version AutoPayment supports below features
- Support "same day" value date
- Support value date on Monday to Sunday (including Public Holiday)
- Support payment to Mobile Number, Email Address and FPS ID
|
| |
|
| Q: |
Do I need to obtain payees’ proxy ID (e.g. mobile number) for payroll? |
| A: |
No. You can still use account number for fund transfer even if payees don’t register for any Proxy ID. Mobile number, email address and FPS ID are
just alternative options. |
| |
|
| Q: |
If I submit AutoPayment with current date as the value date, when will it be processed and debited? |
| A: |
Your AutoPayment will be processed and debited within the same day. |
| |
|
| Q: |
Why can't I submit same day AutoPayment on Saturday, Sunday or public holidays? |
| A: |
For Saturday, Sunday and Public holidays value date AutoPayment, you can only submit them on or before Friday cut off time. |
| |
|
| Q: |
Is there any transaction limit for new version AutoPayment? |
| A: |
No. There is no transaction limit for new version AutoPayment. |
| |
|
| Q: |
If Typhoon Signal Number 8 or Black Rainstorm Signal is hoisted, is there any impact to my Autopayment? |
| A: |
No. Your Autopayment is processed as usual under Typhoon Signal Number 8 or Black Rainstorm Signal. |
| |
|
| Q: |
Why do my Autopay reports look different from before? |
| A: |
New version Autopayment supports payment to proxy ID, so the report layout is changed to support this new feature. |
| |
|
| Q: |
How much is the autopay service fee? |
| A: |
HKD 0.5 for autopay within HSBC group, HKD 1 for autopay to other local banks. |
| |
|
| Q: |
What type of account can be used for Autopay?
|
| A: |
Standalone saving account, standalone current account and integrated account. |
| |
|
| Q: |
How many Autopay Payee Groups can be set up in Business e-Banking?
|
| A: |
Maximum 150.
|
| |
|
| Q: |
What is the maximum number of payees in an Autopay Payee Group?
|
| A: |
200. |
|
|
| Q: |
Will 'Return Report' be generated if all transactions are successful processed? |
| A: |
No. |
|
|
| Q: |
How long can all transactions be considered as successful?
|
| A: |
Two clearing day after value date. |
|
|
| Q: |
How long will Autopay Reports be kept online?
|
| A: |
7 calendar days when viewed and 14 calendar days when remains unread.
|
