| Bill Payments |
| Q: |
Is it necessary to pre-register
bill accounts before paying a bill online? |
| A: |
No, pre-registration of bill accounts
is not required.
For payment to a new payee, you can select
the payee from the payee list and make the payment immediately.
After successful completion of the payment, the payee record will be
displayed in the default page of the bill payments services for
future payment purposes.
To make another payment to the
payee, you can select the payee record from the summary page.
|
| |
|
| Q: |
Is it necessary to notify the
payees if the bill payments service is used? |
| A: |
No need. After a payment instruction is
executed, the Bank will electronically provide the payee with the
relevant information for their reconciliation. |
| |
|
| Q: |
Can two bill accounts be set up
for the same payee? |
| A: |
Yes. |
| |
|
| Q: |
What types of debit accounts are
supported for Bill Payments? |
| A: |
The following types of accounts are
supported:
 |
HKD Current Account |
|
HKD Statement / Passbook Savings
Account |
|
HKD Current / Savings Account
under Integrated Account |
|
Hang Seng Commercial Card / Hang
Seng Corporate Card account |
|
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|
| Q: |
Up to how much can Portfolio
Daily Limit for bill payments be increased? |
| A: |
The current maximum Portfolio Daily
Limit is HKD1,000,000 (HKD One Million). Such increase can be done
through an amendment request with a company's resolution. Please
click here to obtain the “Business e-Banking Services
Amendment/Termination Form”. |
| |
|
| Q: |
Which are the payees to whom bill
payments can be made? |
| A: |
A list of payees is available in the
pull-down menu while adding the bill payees. The list is maintained
by the Bank and is subject to changes from time to time without
further notice. |
| |
|
| Direct Debit Authorisation |
| Q: |
What can be achieved through
setting up a Direct Debit Authorisation in Business e-Banking? |
| A: |
It grants the Bank the right to debit
the account designated by Primary User to honor recurrent bills
raised by a bill payee regularly. |
| |
|
| Q: |
Which are the payees with whom
Direct Debit Authorisation can be set up? |
| A: |
The list of payees is available in the
pull-down menu while setting up a Direct Debit Authorisation. The
list is maintained by the Bank and is subject to changes from time
to time without further notice. |
| |
|
| Q: |
What does it mean if no amount
has been input for Limit Amount? |
| A: |
It means the payment is
'unlimited'. |
| |
|
| Q: |
When will a Direct Debit
Authorisation set up take effect? |
| A: |
Upon acceptance and setting up by the
payees. Some payees will provide advices for the commencement date
of a Direct Debit Authorisation, while some others will have such
notice be made on the bill. Please contact the payees directly for
details of the Direct Debit Authorisation set up. |
| |
|
| Q: |
When will amendment /
cancellation of a Direct Debit Authorisation take effect? |
| A: |
At least 3 working days. If the
amendment is on expiry date, it will take at least 7 calendar days. |
| |
|
| Q: |
How can details of Direct Debit
Authorisations which have already been set up be enquired? |
| A: |
Please call our Customer Service
Representatives on (852) 2198 8000 for details. However, if a Direct
Debit Authorisation remains inactive for over two years, the
instruction will be automatically deleted without further
notice. |
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|
| Q: |
Can amendment / deletion of a
Direct Debit Authorisation be made pending? |
| A: |
No. However, an expiry date on which a
direct debit authorisation will be cancelled can be specified. |
| |
|
| Q: |
Can the Debtor Reference and/or
Deduct From Account be amended? |
| A: |
No. The Direct Debit Authorisation has
to be cancelled first and replaced by another new set up. |
| |
|
| Q: |
Can the Direct Debit
Authorisation list be enquired online? |
| A: |
Yes. If the beneficiary has accepted
and set up your Direct Debit Authorisation, the Primary User can
enquire the Direct Debit Authorisation list of the company through
Business e-Banking Services, or contact our Customer Service
Representatives on (852) 2198 8000 during office hour. |
| |
|
| Q: |
Can the Direct Debit
Authorisation instructions placed at branches be enquired via
Business e-Banking? |
| A: |
Yes. |
