| Q: |
What type of account can be
used for Autopay? |
| A: |
Either HKD / RMB current or statement
saving account can be used. |
| |
|
| Q: |
Up to how many payment codes can
be set up for Autopay? |
| A: |
Up to 99, of which the first 4 payment
codes are free of charge. |
| |
|
| Q: |
What is the meaning and function
of an Autopay Payee/Payer Group? |
| A: |
An Autopay Payee/Payer Group is a group of
payees/payers to whom instructions can be made regularly. Different Autopay
Payee/Payer Groups can be created online by clicking the "Add Payee Group" button in "AutoPayment" screen or "Add Payer Group" button in "AutoCollect" screen, and enter the payee/payer details. |
| |
|
| Q: |
Why can't Autopay instruction be
effected with 'Now' value day? |
| A: |
An Autopay instruction is not processed
online. Therefore, Autopay instructions must be ready before the
Autopay instruction cut-off time: Mon to Sat, 9:00am - 5:30pm, at
least one clearing day, before value day. |
| |
|
| Q: |
When will payees actually receive
payments effected by means of an AutoPayment instruction? |
| A: |
Payees with accounts maintained at
either Hang Seng Bank or The Hongkong and Shanghai Banking
Corporation Limited (HSBC) will be credited on the value day. For
payees with accounts maintained at other local banks, they should
check with the respective local banks whose accounts will be
credited by the Bank on the value day. |
| |
|
| Q: |
When will creditor actually receive payments effected by means of an AutoCollect instruction? |
| A: |
Creditor will receive the payments on the value day. |
| |
|
| Q: |
Up to how much can Portfolio
Daily Limit for AutoPayment be increased? |
| A: |
The current maximum Portfolio Daily
Limit is HKD3,000,000. Increase of the limit can only be done
through an amendment request with a company's resolution. Please
click here to obtain the "Business e-Banking Services
Amendment/Termination Form". |
| |
|
| Q: |
Is there any Portfolio Daily Limit for AutoCollect? |
| A: |
No. |
| |
|
| Q: |
What can be done with the
'Importing Autopay File' function? |
| A: |
To save data input effort, Autopay
instruction can be submitted by uploading data in Machine Readable
Input (MRI) format by using the 'Importing Autopay File' function. |
| |
|
| Q: |
How many new payees/payers can be added
for an existing Autopay Payee/Payer Group? |
| A: |
Up to 10 payees/payers can be added each time
in an existing Autopay Payee/Payer Group. |
| |
|
| Q: |
Can an Autopay instruction be set
up without using Autopay Payee/Payer Group? |
| A: |
Yes, the 'One-time Payment' and the 'One-time Collect' functions
can be used but the number of payees/payers is limited to 20 or below. |
| |
|
| Q: |
How many Autopay Payee/Payer Groups can
be set up in Business e-Banking? |
| A: |
Maximum 150. |
| |
|
| Q: |
What is the maximum number of
payees/payers in an Autopay Payee/Payer Group? |
| A: |
200. |
| |
|
| Q: |
What does 'Confidential' means in
Autopay? |
| A: |
Only users with 'Confidential' Autopay
access right can view / create Autopay instructions / reports that
contain confidential information e.g. salary as defined by the
creator of the payee group. |
| |
|
| Q: |
Who can view online Autopay
Reports? |
| A: |
Only users with 'Confidential' Autopay
access right can view both confidential and non-confidential Autopay
Reports. Users having 'Non-confidential' Autopay access right can
only view non-confidential Autopay Reports. |
| |
|
| Q: |
What types of Autopay Reports are
available online? |
| A: |
The following types of Autopay Reports
are available:
| Report Type |
Use of Report |
Payroll Report
|
This report acknowledges what payroll details
have been sent to the Bank. |
| AutoPayment Report |
This report acknowledges what
AutoPayment details have been sent to the Bank. |
| Payroll Return
Report |
This report shows payroll items
which have been rejected. |
| AutoPayment Return
Report |
This report shows other
non-payroll AutoPayment items which have been
rejected. |
| AutoCollect Report |
This report acknowledges what AutoCollect details have been sent to the Bank. |
| AutoCollect Return Report |
This report shows AutoCollect items which have been rejected. |
| Autopay Good Fund Confirmation Report |
This report shows the successful AutoCollect transactions. |
| Autopay DDA Confirmation Report |
This report shows what DDA items have been set up. |
| Autopay DDA Change Report |
This report shows what DDA items have been changed. |
| Simplified DDA Confirmation Report |
This report shows what Simplified DDA items have been set up. |
|
| |
|
| Q: |
Will 'Return Report' be generated
if all transactions are successful? |
| A: |
No. |
| |
|
| Q: |
How long can all transactions be considered as successful? |
| A: |
Two clearing day after value
date. |
| |
|
| Q: |
How long will Autopay Reports be
kept online? |
| A: |
7 calendar days when viewed and 14
calendar days when remains unread. |
