| Prepare MPF Remittance Statement and
Payroll Transaction |
| Q: |
What can I do if I want to submit
MPF Remittance Statement through Business e-Banking? |
| A: |
If you want to submit the MPF
Remittance Statement, you need to fill in an application form (for
new Business e-Banking customer) or an amendment form (for existing
Business e-Banking customer) to provide information and assign the
transaction limit of each Pay Centre. |
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| Q: |
Which payment method can be used
for submitting MPF Remittance Statement on Business
e-Banking? |
| A: |
The payment method of the Pay Centre should be in Direct Debit method. You are required to submit the Hang Seng Mandatory Provident Fund - Direct Debit Authorisation (Employer) [HA14] if you want to set up Direct Debit as the payment method. |
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| Q: |
Can I submit MPF Remittance
Statement for those newly added Pay Centres in Business
e-Banking? |
| A: |
Those newly added Pay Centres will be
displayed on the Business e-Banking Pay Centre list but will not be
available for selection. You need to fill in an amendment form to
provide the information of the new Pay Centre and assign the
transaction limit before you can submit the MPF Remittance Statement
through Business e-Banking. |
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| Q: |
When will a new MPF Remittance
Statement be generated? |
| A: |
A new MPF Remittance Statement will be
generated at around 10 days prior to the end of the contribution
period. |
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| Q: |
When is the data shown in the MPF
Remittance Statement updated? |
| A: |
The data of the Remittance is updated
as of the last submission date. |
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| Q: |
How to prepare the MPF Remittance
Statement for Casual Employee? |
| A: |
To prepare the MPF Remittance Statement
for Casual Employee, you are required to input the contribution date
for the Casual Employee and a bill number will be generated. Then,
you can select the captioned bill to prepare the MPF Remittance
Statement. |
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| Q: |
How long can the Earliest Direct
Debit Date be made in advance? |
| A: |
The Earliest Direct Debit Date can be
made up to 45 working days in advance. (excluding Saturdays, Sundays
and Public Holidays) |
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| Q: |
Is there any cut-off time for
setting the direct debit date as the current day? If I submit the
MPF Remittance Statement after the cut-off time on the contribution
day since the 'Earliest Direct Debit Date' cannot be set as the
current day, will the MPF Remittance Statement be considered as
submitted on the contribution day ? |
| A: |
You can set the current day as the 'Earliest Direct Debit Date' only if you submit the Remittance Statement via Hang Seng Business e-Banking before 5pm (Hong Kong Time)(Monday to Friday except public holiday). If you submit the Remittance Statement between 5pm to 11:59pm (Hong Kong Time)(Monday to Friday except public holiday), you can only set the next working day or the working day thereafter as the 'Earliest Direct Debit Date'. Please note that if you submit the Remittance Statement between 5pm to 11:59pm (Hong Kong Time)(Monday to Friday except public holiday) and set the next working day as the 'Earliest Direct Debit Date', we will regard the Remittance Statement is submitted on the day. Please reserve sufficient time to submit your Remittance Statement as there may be a time lag in transmission of information via the Internet. |
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| Q: |
How to report new employee? |
| A: |
You may click 'Add/Amend New Employee'
button and input the information of the new employees. Please
arrange your employees to submit the 'Employee Application
Form'. |
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| Q: |
How to report terminated
employee? |
| A: |
You may click 'Add/Amend Termination'
button and input the information of the terminated employees. |
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| Q: |
Is there any supporting document
I need to submit for claiming the Long Service Payment / Severance
Payment? |
| A: |
When you have reported employee
termination with Long Service Payment / Severance Payment, you will
receive an e-mail of Payment Proof for Long Service Payment /
Severance Payment. You are required to complete and submit the
Payment Proof for Long Service Payment / Severance to the Scheme
administrator by post. Any requests for refund for offsetting Long
Service Payment or Severance Payment can only be proceed with the
payment proof. |
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| Q: |
What can I do if there are
changes in the MPF Relevant Income of some employees? |
| A: |
You may update the MPF Relevant Income
of the related employees and click 'Calculate and Save' button to
update the new mandatory contributions before submitting the MPF
Remittance Statement. |
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| Q: |
What will happen if I do not have
sufficient fund in my account? |
| A: |
The Scheme Administrator will issue the
paper notice 'Direct Debit Transaction' and the 'Contribution
Remittance Advice' form. You are required to submit the form and
settle the captioned payment by cheque. |
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| Q: |
How do I know if the MPF
Remittance Statement has been submitted? |
| A: |
An acknowledgement message will be
displayed after the MPF Remittance Statement has been submitted.
Upon successful purchase of funds, 'Fund Purchase Confirmation' will
be received under 'MPF Inbox' section. |
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| Q: |
What will happen if the
transaction limit of a user is exceeded or the user does not have
adequate authority to submit the MPF Remittance Statement? |
| A: |
If the transaction limit is exceeded or
the user does not have adequate authority, the MPF Remittance
Statement will be placed under 'Submit MPF Remittance Statement'
section and a message 'Instruction Received; Authorisation Required'
will be displayed. Another user with adequate limit and authority
should submit the MPF Remittance Statement again under 'Submit MPF
Remittance Statement' section. |
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| Q: |
How can I arrange
autopay payment for payroll based on MPF Remittance Statement
employee list? |
| A: |
For customers with Autopay service in Business
e-Banking, you may select the "Make Payroll Payment to employees"
checkbox to prepare autopay tranasctions of payroll for your
employees according to your MPF Remittance Statement Contribution
Period. |
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| Q: |
How does Business
e-Banking calculate the payroll amount? |
| A: |
Payroll amounts of each employee is automatically calculated
based on MPF Relevant Income and MPF Contribution amounts. The
calculation rule of payroll amount is:
(MPF Relevant Income +/- Payroll Amount Adjustment - Employee
Mandatory MPF Contribution - Employee Voluntary MPF
Contribution). |
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| Q: |
What will happen if the transaction limit of
a user is exceeded or the user does not have adequate authority to
submit the autopay transaction for payroll? |
| A: |
The tranasction will be in pending status and
placed in "Authorisation" under "Cash Management". |
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| Q: |
Can I still amend
the autopay for payroll amount after I have confirmed the
submission? |
| A: |
If the autopay transaction for payroll has not been
executed, it can be amended in "Pending Autopay" under "Autopay"
function in "Cash Management". |
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| Submit MPF Remittance Statement |
| Q: |
How can I change the MPF
Remittance Statement which is placed under 'Submit MPF Remittance
Statement' section? |
| A: |
You may select the MPF Remittance
Statement by clicking the 'Submit' button. If you find that the MPF
Remittance Statement needs modification, you may click 'Modify'
button. If you confirm to amend your MPF Remittance Statement,
please click 'OK'. We will pass your MPF Remittance Statement back
to the first page of the details of the 'Prepare MPF Remittance
Statement and Payroll Transaction'. Please go to 'Preparation'
section to amend the MPF Remittance Statement. |
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| Q: |
Can I still amend the
contribution amount after I have confirmed the submission? |
| A: |
No, once you have confirmed your
submission, you cannot amend any figure again. |
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| Submitted Statement Details |
| Q: |
How long will the details of the
submitted MPF Remittance Statement be kept in Business
e-Banking? |
| A: |
Details of the submitted MPF Remittance
Statement will be kept for 12 months in Business e-Banking for your
reference. |
