| Q: |
Who can send Loan
Application? |
| A: |
All users. |
| |
|
| Q: |
Is authorisation required for
Loan Application? |
| A: |
No. |
| |
|
| Q: |
When will the Bank respond to a
Loan Application? |
| A: |
The Bank will release an initial
assessment result instantly, and will proceed the accepted
application on the next working day. |
| |
|
| Q: |
What information is available under
Facility Details By Account? |
| A: |
If a user has access to an account, he
/ she is able to view the credit limits for that account, plus the
utilisations and available limits. |
| |
|
| Q: |
What information is available
under Facility Details By Company / Group? |
| A: |
If a user has such right, he / she is
able to view the credit limits for all accounts of a company or
selected group of companies, plus the utilisations and available
limits. |
| |
|
| Q: |
How can details of a particular
facility be viewed? |
| A: |
Please click the hyperlink to the
facility, e.g. overdraft to view the transaction history of the
underlying account. |
| |
|
| Q: |
How the relationship among
different facilities are organised? |
| A: |
Credit facilities are indented with
different signage to indicate their relationship. For example,
Import / Export Trade may comprise of Import Line, Import Trade
Loan, Export Line if the three facilities are put under Import /
Export Trade. |
| |
|
| Q: |
What is meaning of asterisks
(***) used for some facility limits? |
| A: |
Where a user does not have the right to
view one or more members of a borrowing group, he / she is not
allowed to view further facility limits, whether granted, utilised
or available. Partial access to accounts of companies allows a user
to view the details within his / her access right. |
| |
|
| Q: |
Why isn't the sum of utilisation
and available limit equal to the credit limit granted in some
cases? |
| A: |
This could happen when:
 |
the limit is shared among different accounts
or companies; or |
|
there are some special arrangements in place,
please contact the relationship manager for your company for
details. |
|
| |
|
| Q: |
Why the details of some
transactions cannot be found under particular facility type? |
| A: |
Only the transactions that earmark the
selected facilities will be displayed. Non-facility transactions
such as collection transactions will not be displayed under
particular facility type. |
| |
|
