Hang Seng Bank  
Frequently Asked Questions
Investments - Authorisation
   
Q: What types of transactions require authorisation?
Q: Who can authorise transactions conducted in Business e-Banking?
Q: Can sole authorisation be changed to dual authorisation online or vice versa?
Q: How does Business e-Banking calculate Portfolio Daily Limits?
Q: How does Business e-Banking calculate User Daily Limits?
Q: Who can amend / delete instructions pending for authorisation?
Q: Is authorisation required for deletion of instructions?

Q: What types of transactions require authorisation?
A: Capital Protected Investment Deposit and MaxiInterest Deposits require authorisation.
   
Q: Who can authorise transactions conducted in Business e-Banking?
A: Primary Users with access right to the related service / account, sufficient User Daily Limit and also Transaction Limit if dual authorisation is applied, can perform authorisation.
   
Q: Can sole authorisation be changed to dual authorisation online or vice versa?
A: Yes, this can be done through amending Authorisation Settings online.
   
Q: How does Business e-Banking calculate Portfolio Daily Limits?
A: Business e-Banking will keep track of the limit up to 45 calendar days ahead (inclusive of the current day). When a user authorises a transaction, Business e-Banking will only accumulate the amount of that particular transaction per debit day to the utilised Portfolio Daily Limits.
   
Q: How does Business e-Banking calculate User Daily Limits?
A: Business e-Banking will check the user limit for each today or pending transaction. If the accumulated amount of transactions for account debit does not exceed the user limit, the transaction can be authorised by the user.
   
Q: Who can amend / delete instructions pending for authorisation?
A: Any Primary users who can access the respective MaxiInterest Deposits or Capital Protected Investment Deposit functions can amend / delete instruction pending for authorisation.
   
Q: Is authorisation required for deletion of instructions?
A: No