| Q: |
Which funds can I subscribe via
Hang Seng Business e-Banking Services? |
| A: |
All funds with online offering
documents provided by the respective fund houses can be subscribed
through our e-Banking Services. |
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|
| Q: |
What is the minimum investment
amount? |
| A: |
The minimum investment amount is
HKD20,000 or its equivalent. |
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|
| Q: |
Which funds can I redeem via Hang
Seng Business e-Banking Services? |
| A: |
All funds under your current fund
holdings can be redeemed through our e-Banking Services. |
| |
|
| Q: |
What is the minimum redemption
amount? |
| A: |
The minimum redemption amount is
HKD20,000 or its equivalent, subject to a minimum holding
requirement of HKD20,000 or its equivalent. If the remaining value
of your fund holdings falls below the minimum holding requirement of
the respective funds, you have to reduce your redemption amount or
redeem all the holding units of the fund. |
| |
|
| Q: |
When will my order be processed? |
| A: |
If we receive your order before
respective investment fund's cut-off time, the order will be
processed on the same day. However, if we receive your order after
cut-off time, the Bank will provide the Fund Manager of the
respective funds with all investment funds orders received after the
cut-off time on the next business day for further processing. Please
visit www.hangseng.com or contact our staff for details on the
cut-off times prescribed by the Bank for receipt of subscription
applications for different Funds. |
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|
| Q: |
Can I still trade the investment
funds when the Blackrain Signal or Typhoon Signal No. 8 or above is
hoisted? |
| A: |
Yes, but on this occasion, your order
can only be processed on the next trading day no matter the order is
submitted before or after the respective investment fund's cut-off
time. |
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|
| Q: |
Why some funds cannot be
subscribed online? |
| A: |
According to the requirement of the
Securities and Futures Commission, only those investment funds with
online offering documents (prospectus accompanied by recent
financial reports) can be offered for customers to subscribe online.
If you want to subscribe those funds which cannot be subscribed
online, please contact our Relationship Managers or call Business
Partner Direct at 2198 8000. |
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|
| Q: |
Which currency can I use to make
subscription? |
| A: |
You can only use the fund denominated
currency to make the subscription (i.e. you can use USD to subscribe
an USD denominated fund). If you do not maintain sufficient account
balance on your chosen fund denomination settlement account, you can
make the online transfer or via foreign exchange instantly. You have
to ensure there is a sufficient balance in your settlement account
before submitting a subscription order. Otherwise, your order will
be rejected. |
| |
|
| Q: |
Can I choose to receive my
redemption proceeds in currency other than the denominated currency
of the fund? |
| A: |
Yes, you can also choose to receive
your redemption proceeds in HKD and the redemption proceeds will be
converted to HKD at the Bank's prevailing exchange rate on the
settlement day. |
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|
| Q: |
Is there any cut-off time for
fund switching ? |
| A: |
Different funds have different cut-off
time, you can view the detail in the Funds switching screen. |
| |
|
| Q: |
How do I know the Bank has
accepted my instruction? |
| A: |
After you placed an order, we will send
you an online acknowledgement with a reference number once we
received your instruction. You can use this reference number to
check the order status. For settled transaction, the holdings and
transaction details can be enquired using the "Portfolio" function.
Besides, we will send you a contract note confirming the details of
your order by mail. |
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|
| Q: |
Can I amend / cancel my
instruction online? |
| A: |
Once we have accepted your instruction,
you cannot make any amendment / cancellation online. |
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|
| Q: |
How long can I make enquiries on
my transaction history? |
| A: |
You can use the "Settled Transactions"
function to make enquiries on your settled transaction for a period
of up to 60 calendar days. |
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|
| Q: |
Can I access Advanced Switching
Services and Monthly Investment Plans for Funds via Hang Seng
Business e-Banking? |
| A: |
Currently, these two services are not
available on Hang Seng Business e-Banking. If you want to use any of
these services, please contact our Relationship Managers or call
Business Partner Direct at 2198 8000. |
