Hang Seng Business e-Banking

Frequently Asked Questions

General Enquiries - First Time Registration

Q:	What is Hang Seng Business e-Banking Services?
A:	It is an online banking service that breaks through time and geographical boundaries and helps you manage your company finances with more ease. With Hang Seng Business e-Banking Services, your company can appoint multiple users with different access rights and authorities, review an at-a-glance summary of balances and transactions of related companies and allow a maximum of two users to jointly authorise online transactions.
Q:	What are the services available under Hang Seng Business e-Banking Services?
A:	Please click here to visit the service overview on Business e-Banking.
Q:	What are the daily operating hours of Hang Seng Business e-Banking Services?
A:	24 hours a day, 7 days a week.
Q:	Can I access Hang Seng Business e-Banking Services from overseas?
A:	Yes, provided that you have access to the Internet with the recommended browser in your notebook, you will be able to access our Hang Seng Business e-Banking Services anywhere around the world. To enforce security of our e-Banking Service, please avoid conducting banking transactions or check account balances from a public terminal.
Q:	Do I have to pay for Hang Seng Business e-Banking Services?
A:	Our Hang Seng Business e-Banking Services are free to all customers. However, some transactions such as remittance, direct debit authorisation, autopay and import documentary credits application / amendment, are subject to handling fees.
Q:	What types of customers can register for Hang Seng Business e-Banking Services?
A:	The Applicant, whether limited company incorporated in Hong Kong, sole proprietorship or partnership incorporated in Hong Kong or other company type incorporated overseas, can specify an Integrated Account or a current or savings account in the name of the Applicant with Hang Seng Bank for the operation of Hang Seng Business e-Banking Services.
Q:	What are the system requirements of using Hang Seng Business e-Banking Services?
A:	Please click here to visit the system requirements for using Business e-Banking.
Q:	What can I do if I forget / lose my Personal Identification Number (PIN)?
A:	If you have forgotten / lost your PIN, please contact our Customer Service Representatives on (852) 2198 8000 for further assistance.
Q:	What accounts can I access through the Hang Seng Business e-Banking Services?
A:	You can make balance enquiry on the designated accounts such as current, savings, time deposit, loans, securities and integrated accounts. You can also make transfer between your designated accounts under your beneficiary list.
Q:	How to log on to Hang Seng Business e-Banking Services after registration?
A:	You can simply enter your Username, Password and Security Code in order to log on to the services. Then, you are required to select the Business Name representing the portfolio you want to operate in Hang Seng Business e-Banking Services.
Q:	Can I change my Username and Password?
A:	Yes. You can add, change or update your personal information including Username and Password in the "Edit My Profile" section in the Select Business Page.
Q:	Can I terminate Hang Seng Business e-Banking Services but keep the designated account?
A:	Yes, please click here to download the "Hang Seng Business e-Banking Service Amendment/Termination Form" and return the completed form to any of our branches.