| Q: |
What types of customers can register for Hang Seng Business e-Banking Services? |
| A: |
The Applicant, whether limited company incorporated in Hong Kong, sole proprietorship or partnership incorporated in Hong Kong or other company type incorporated overseas, can specify an Integrated Account or a current or savings account in the name of the Applicant with Hang Seng Bank for the operation of Hang Seng Business e-Banking Services. |
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| Q: |
What are the system requirements of using Hang Seng Business e-Banking Services? |
| A: |
To start using Hang Seng Business e-Banking Services, you need:
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A computer with internet connection; and |
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An operating system using Windows 7 or above (English or Chinese version); and |
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Best viewed with Internet Explorer 8.0 or above, with JavaScript enabled; and |
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Screen resolution of 1024 x 768 or above |
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| Q: |
What can I do if I forget / lose my Personal Identification Number (PIN)? |
| A: |
If you have forgotten / lost your PIN, please contact our Customer Service Representatives on (852) 2198 8000 for further assistance. |
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| Q: |
What accounts can I access through the Hang Seng Business e-Banking Services? |
| A: |
You can make balance enquiry on the designated accounts such as current, savings, time deposit, loans, securities and integrated accounts. You can also make transfer between your designated accounts under your beneficiary list. |
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| Q: |
What should I do if I have entered invalid information during the registration process? |
| A: |
If you have entered invalid information such as Principal Account Number, Short Name, PIN and/or Authentication Code, the system will prompt you to re-enter the information again. |
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| Q: |
How to log on to Hang Seng Business e-Banking Services after registration? |
| A: |
You can simply enter your Username and Password in order to log on to the services. Then, you are required to select the Business Name representing the portfolio you want to operate in Hang Seng Business e-Banking Services. |
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| Q: |
Can I change my Username and Password? |
| A: |
Yes. You can add, change or update your personal information including Username and Password in the "Edit My Profile" section in the Personal Page. |
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| Q: |
Can I terminate Hang Seng Business e-Banking Services but keep the designated account? |
| A: |
Yes, you can submit the request through any of our branches to terminate your Hang Seng Business e-Banking Services. |
